At Orabella Jewelry, we select our materials with care to ensure lasting beauty and comfortable wear.

Our pieces are crafted from:

• 18k Gold-Plated Titanium Steel – Durable, lightweight, and tarnish-resistant
• Stainless Steel (Nickel-Free) – Known for its strength and skin-friendly properties
• High-Quality Alloys – Used in select designs, always chosen with sensitivity in mind

Our jewelry is nickel-free and hypoallergenic, making it suitable for everyday wear—even for those with sensitive skin. However, if you have known allergies to metals like brass or certain alloys, we recommend choosing from our titanium or stainless steel collections for extra peace of mind.

If you have any questions about specific pieces, our team is happy to help.

Our jewelry isnickel-free and hypoallergenic, making it suitable for everyday wear—even for those with sensitive skin. However, if you have known allergies to metals like brass or certain alloys, we recommend choosing from ourtitanium or stainless steelcollections for extra peace of mind.

As with all gold-plated jewelry, the gold weakens over time when exposed to water, perfume, chemicals etc. Try to keep your precious jewelry away from that if possible.

If your order is marked as Delivered but hasn’t arrived:

Double-check your mailbox, front door, apartment lobby, or with neighbors.

Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.

If it still hasn’t shown up, contact us. We’ll do our best to assist you in locating the package or opening a claim with the carrier.

Please note: Once a package is marked as delivered by the carrier, Orabella Jewelry is not responsible for lost or stolen packages, but we’ll help however we can.

Yes. We offer complementary gift wrapping on all orders. Send us an email & we will make sure to add it to your order.

Can I modify or cancel my order after it has been placed?

Can I track my order?

RETURNS & REFUNDS

What is your return and exchange policy? 

Can I return or exchange my order?

What if my item arrives damaged or incorrect?

Didn't find what you were looking for? Feel free to contact us at any time!

INFORMATION

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Country/region

Canada (CAD $)© 2025Orabella Jewelry- THEME CREDIT - ALL RIGHTS RESERVED

Orders are processed within 2–3 business days (excluding weekends and holidays).

Once shipped, delivery times are:

Express Shipping: 1–2 business days

Standard Shipping: 3–9 business days

You'll receive a tracking number by email once your order has shipped.

See our shipping policy

🛍️ Please note: We currently ship within Canada and the U.S. only. Shipping times may vary slightly during holidays or promotional periods.

All orders are final sale and cannot be modified, canceled, or refunded once placed. Please review your order carefully before checking out.

If you made an error, feel free to contact us at orabellajewelry.info@gmail.com as soon as possible — while we can’t guarantee changes, we’ll do our best to assist if your order hasn’t been processed yet.

Once your order ships, you'll receive a tracking number via email to monitor its progress.

We do not accept returns or exchanges on any jewelry items. This policy ensures the safety, cleanliness, and integrity of our pieces for all our customers.

We do not accept returns or exchanges on any jewelry items. This policy ensures the safety, cleanliness, and integrity of our pieces for all our customers.Please send us an email for further address information.

Please make sure to review your order carefully before checking out.If you have any questions about our products, materials, or sizing, we encourage you to contact us prior to placing your order.

**WE DO NOT OFFER REFUND ALL ITEM ARE FINAL SALES

Please refer to our returns and exchanges policy here for detailed instructions.

We take great care in packaging and inspecting each order before it ships. However, if your item arrives damaged or you receive the wrong product, we’re here to make it right. Contact us within 3 days of receiving your order.

Please email us at orabellajewelry.info@gmail.com with:

• Your order number
• A clear photo or video of the damaged or incorrect item
• A brief description of the issue.

We’ll review your request and respond within 1–3 business days.

Depending on the issue, we will offer one of the following:

• A replacement of the same item (if available)
• A store credit for the amount paid for the item!

Please note: Items that show signs of wear, intentional damage, or are reported beyond the 3-day window may not be eligible for replacement.

We recommend inspecting your order as soon as it arrives so we can resolve any issues quickly.